Privacy Policy

We collect information you provide directly to us when you create an account, place an order, subscribe to our newsletter, or contact us. This may include your name, email address, shipping address, billing address, phone number, and payment information.

We also automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URLs, and browsing behavior on our site.

We use the information we collect to process and fulfill your orders, communicate with you about your orders and account, send promotional emails and newsletters (with your consent), improve our website and customer experience, comply with legal obligations, and prevent fraud and unauthorized transactions.

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website, processing payments, and delivering orders. These providers are contractually obligated to keep your information confidential and use it only for the purposes we specify.

We may also disclose your information when required by law, court order, or governmental regulation.

All payment transactions are processed through secure, PCI-compliant payment gateways. We do not store your full credit card information on our servers. All data transmitted between your browser and our website is encrypted using 256-bit SSL technology.

Our website uses cookies to enhance your browsing experience, remember your preferences, and analyze site traffic. Until you accept cookies, analytics is limited to anonymous, cookieless measurement. You can change your choice at any time using the “Cookie settings” link in the footer, or control cookies through your browser preferences. Disabling cookies may affect certain functionality of the website.

We retain your personal information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and personal data by contacting us.

You have the right to access, correct, or delete your personal information. You may also opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly. If you are a resident of California or another jurisdiction with data protection laws, you may have additional rights under applicable legislation.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

Our website is not intended for individuals under the age of 21. We do not knowingly collect personal information from anyone under 21 years of age. If we become aware that we have collected information from a minor, we will take steps to delete it promptly.

This section describes how One Plus (“One Plus,” “we,” “us,” or “our”) handles mobile phone numbers and SMS/text messaging in connection with our marketing and transactional communications.

No sale or sharing of mobile numbers for third-party marketing. We will not sell, rent, or share your mobile phone number with third parties or affiliates for their own marketing or promotional purposes.

Purpose of communication. If you opt in, we may send SMS/text messages for order updates, shipping and delivery alerts, account or cart reminders, customer support follow-ups, and research-product announcements.

Message frequency and rates. Message frequency varies based on your interactions with us. Message and data rates may apply — check your mobile carrier plan for details.

Opt-out instructions. You can cancel the SMS service at any time by replying STOP. For help, reply HELP or email support@onepluslabs.com. Carriers are not liable for delayed or undelivered messages. Consent to receive SMS is not a condition of purchase.

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Your continued use of the website after any changes constitutes acceptance of the revised policy.

If you have any questions about this Privacy Policy or our data practices, please contact us at support@onepluslabs.com.